Because many of our items are produced in limited quantities, we do not accept returns or exchanges for change of mind, incorrect size selection, or other customer preference reasons.
We will make things right if an issue is attributable to us, including:
- Incorrect item received
- Damaged or defective merchandise
- Misprints
- Tears, stains, or other manufacturing defects
Please inspect your order when it arrives and contact us as soon as possible if there is an issue.
SIZE CHANGES:
Please carefully review sizing information before placing your order.
If you realize that you selected the wrong size after placing your order but before it has entered production or fulfillment, contact us within 7 days of placing the order. We will make the change when possible.
After that 7-day period, size changes and size exchanges are not accepted.
REQUESTING A RETURN:
For an incorrect, damaged, defective, or misprinted item, contact us at deadwithmyfriendspodcast@gmail.com or use the Contact form on our website with the subject RETURN.
Please include your order number and a description of the issue. Photos may be requested for damaged or defective merchandise.
If a return is approved, we will provide a return shipping label and instructions. Items returned without prior authorization will not be accepted.
Approved returns must be sent back within 30 days of receiving your return authorization/label.
NON-RETURNABLE ITEMS:
We cannot accept returns or exchanges for:
- Incorrect size selection or change of mind
- Sale or clearance items
- Stickers
- Limited-edition items
- Items that have been worn, washed, altered, or otherwise used
This does not apply when an item arrives damaged, defective, misprinted, or incorrect.
EUROPEAN UNION — 14-DAY COOLING-OFF PERIOD
If merchandise is shipped into the European Union, applicable consumer laws may provide you with the right to cancel or return your order within 14 days without providing a reason.
Returned merchandise must be in the same condition in which it was received: unworn, unused, with any original tags and packaging, along with proof of purchase.
REFUNDS:
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or card issuer may require additional time for the refund to appear on your account.
If more than 15 business days have passed since we approved your refund, contact us at deadwithmyfriendspodcast@gmail.com.