PRE-ORDERS:
Pre-order items are expected to ship approximately 4–6 weeks after the pre-order period ends. Production timelines may occasionally be extended due to printing, manufacturing, or supply-chain delays. Any significant updates will be posted on our Pre-Order Updates page and/or social media.
If an order contains both pre-order and in-stock items, the entire order will ship together once the pre-order item is ready.
Pre-orders cannot be modified, changed, or canceled after they are placed. If your shipping address changes before your order ships, please contact us as soon as possible at deadwithmyfriendspodcast@gmail.com with your order number and updated address.
International customers are responsible for any applicable customs duties, VAT, taxes, or import fees.
IN-STOCK ORDERS:
In-stock orders are generally processed within 2–3 business days. Orders are not processed or shipped on weekends or holidays.
During periods of high order volume, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you.
Shipping rates and available shipping methods are calculated and displayed at checkout.
Once your order ships, you will receive a shipping confirmation with tracking information. Please allow up to 24 hours for tracking information to update after the label is created.
INTERNATIONAL ORDERS:
International shipments may be subject to customs duties, VAT, taxes, or other import fees upon arrival in the destination country. These charges are the responsibility of the customer.
Dead With My Friends Podcast is not responsible for customs charges or delays caused by customs processing.
DAMAGED OR LOST PACKAGES:
If your package arrives damaged, please contact us as soon as possible and retain the original packaging and damaged merchandise. We may request photographs or other information necessary to assist with a carrier claim.
Once a package has been accepted by the shipping carrier, shipping delays, damage, or loss may be outside our direct control. However, contact us if there's a problem and we'll help determine the appropriate next step.
PACKAGES MARKED DELIVERED:
If tracking shows your package as delivered but you cannot locate it, first check around the delivery location, with other members of your household, neighbors, or your local carrier.
If the package still cannot be located, contact us at deadwithmyfriendspodcast@gmail.com with your order number. We will assist with the appropriate carrier claim or investigation when applicable